Terms of Service

Welcome to Abacus Learning Academy. These Terms of Service (“Terms”) govern your use of our website, mobile applications, and educational services (collectively, the “Services”) operated by Abacus Learning Academy (“we,” “us,” or “our”).

Who Can Use Our Services

• You must be at least 13 years old to create an account
• Users under 18 must have parental consent
• You must provide accurate and complete information
• You must comply with all applicable laws and regulations

Legal Capacity

You represent and warrant that you have the legal capacity to enter into these Terms. If you are using our Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Abacus Learning Academy provides online educational services focused on abacus and mental math training:

Educational Content

• Interactive abacus lessons and tutorials
• Mental math training programs
• Progress tracking and assessment tools
• Practice exercises and games
• Live and recorded instructional videos

Platform Features

• User accounts and profiles
• Course enrollment and management
• Communication tools (forums, messaging)
• Mobile applications
• Customer support services

To access certain features of our Services, you must create a user account:

Account Creation

• Provide accurate and complete registration information
• Choose a secure password and keep it confidential
• Verify your email address when required
• Update your information as needed to keep it current

Account Security

You are responsible for maintaining the security of your account:

• Keep your login credentials confidential
• Use strong, unique passwords
• Enable two-factor authentication when available
• Notify us immediately of any unauthorized access
• Log out from shared or public devices

Account Types

Account Suspension

We may suspend or terminate accounts that violate these Terms, including:

• Providing false or misleading information
• Sharing account credentials with others
• Engaging in prohibited activities
• Failing to pay required fees

You agree to use our Services responsibly and in accordance with these guidelines:

Acceptable Use

• Use Services for educational purposes only
• Respect other users and instructors
• Follow community guidelines and forum rules
• Provide honest feedback and reviews
• Report inappropriate behavior or content

Prohibited Activities

Consequences of Violations

Violations of these conduct rules may result in:

• Warning notices
• Temporary suspension of account
• Permanent termination of account
• Legal action if applicable
• Reporting to appropriate authorities

Our Services contain various types of content protected by intellectual property laws:

Our Content

All content provided by Abacus Learning Academy, including but not limited to:

• Educational materials and curricula
• Videos, images, and audio content
• Software and applications
• Trademarks, logos, and branding
• Website design and user interface

User-Generated Content

When you submit content to our Services (comments, forum posts, assignments), you:

• Retain ownership of your original content
• Grant us a license to use, display, and distribute your content
• Represent that you have the right to share the content
• Agree that your content does not violate any laws or rights

Copyright Protection

We respect intellectual property rights and expect our users to do the same:

• Do not upload copyrighted material without permission
• Report copyright infringement to our designated agent
• We will respond to valid DMCA takedown notices
• Repeat infringers may have their accounts terminated

Fair Use Guidelines

Limited use of copyrighted material may be permitted under fair use doctrine for:

• Educational purposes
• Commentary and criticism
• Research and scholarship
• News reporting

Our Services include both free and paid features. The following terms apply to paid services:

Pricing and Fees

• Prices are displayed in USD unless otherwise specified
• All prices include applicable taxes where required
• Prices may vary by region and currency
• We reserve the right to change prices with notice

Subscription Plans

Payment Processing

• Payments are processed by secure third-party providers
• We accept major credit cards and digital payment methods
• Payment information is encrypted and securely stored
• Failed payments may result in service suspension

Refund Policy

Auto-Renewal

Subscription services automatically renew unless cancelled:

• You will be charged at the current rate
• We will send renewal notices in advance
• You can cancel auto-renewal in your account settings
• Cancellation takes effect at the end of the current period

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy:

Data Collection

• We collect information necessary to provide our services
• Personal information is collected with your consent
• We use cookies and tracking technologies
• Third-party services may collect additional data

Data Use

• Provide and improve our educational services
• Communicate with you about your account
• Analyze usage patterns and preferences
• Ensure platform security and prevent fraud

Data Sharing

• We do not sell personal information to third parties
• Information may be shared with service providers
• Legal compliance may require data disclosure
• Business transfers may include user data

Please read these important disclaimers regarding our Services:

Service Disclaimers

Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount you paid for our Services
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for data loss or security breaches beyond our control
• Time limitations apply to claims against us

Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit to our Services

Either party may terminate the relationship under certain circumstances:

Termination by You

• You may close your account at any time
• Cancel subscriptions through your account settings
• Contact support for assistance with account closure
• Download your data before closing your account

Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms of Service
• Engage in fraudulent or illegal activities
• Fail to pay required fees
• Abuse our Services or other users
• Provide false information

Effects of Termination

Upon termination of your account:

• Your access to paid features will cease immediately
• Your account data may be deleted after a grace period
• Outstanding fees remain due and payable
• Certain provisions of these Terms will survive termination

Data Retention

After account termination:

• We may retain your data for legal compliance purposes
• Anonymous usage data may be retained for analytics
• You can request complete data deletion
• Some data may be retained in backups for a limited time

We prefer to resolve disputes amicably through the following process:

Informal Resolution

Before pursuing formal legal action, please:

• Contact our support team to discuss the issue
• Provide detailed information about your concern
• Allow us 30 days to investigate and respond
• Work with us in good faith to find a solution

Mediation

If informal resolution fails, we agree to participate in mediation:

• Conducted by a neutral third-party mediator
• Costs shared equally between parties
• Non-binding process focused on finding solutions
• Confidential proceedings

Arbitration

For disputes that cannot be resolved through mediation:

• Binding arbitration under applicable arbitration rules
• Individual arbitration only (no class actions)
• Arbitrator’s decision is final and enforceable
• Limited discovery and streamlined process

Governing Law

These Terms are governed by:

• The laws of [Your Jurisdiction]
• Federal laws where applicable
• International treaties for cross-border disputes
• Local consumer protection laws

We may update these Terms from time to time to reflect changes in our services or legal requirements:

Notification of Changes

• We will post updated Terms on our website
• Significant changes will be communicated via email
• We will update the “Last Updated” date
• Changes become effective 30 days after posting

Your Options

When we update these Terms, you may:

• Continue using our Services (indicates acceptance)
• Contact us with questions or concerns
• Close your account if you disagree with changes
• Request clarification on specific provisions

Material Changes

For significant changes that affect your rights, we will:

• Provide at least 30 days advance notice
• Explain the nature and impact of changes
• Offer options for users who disagree
• Honor existing commitments where possible

If you have questions about these Terms of Service, please contact us:

Response Time

We will respond to legal inquiries within 5 business days. For urgent matters, please call our legal hotline for immediate assistance.